The Payer Path Is Not Always Straightforward.
Many plans separate behavioral health benefits from medical benefits, which means claims, authorizations, and credentialing often follow a completely different route.
Claims that actually get paid.
Behavioral Health Billing Company
A behavioral health billing company should be built around behavioral health, not just include it. Dastify BH works exclusively with behavioral health providers so your revenue cycle is handled by people who understand the specialty.
The revenue leak
Why Behavioral Health Billing Is Different
Behavioral health billing leaves little room for small mistakes. A claim can be delayed by an authorization issue, denied because the behavioral health benefit is carved out to a different payer or rejected over details like modifiers, telehealth rules or provider credentialing status. Here is where those problems come from. Dastify BH is built to catch these issues early and manage them as part of the billing process, not after they have already disrupted your cash flow.
Small Errors Have a Bigger Financial Impact.
An expired authorization, an incorrect modifier, or a provider not fully paneled can delay payment long after the service was delivered.
Visibility Is Usually the Missing Piece.
A practice may not be told why claims are slowing down. It just sees revenue take longer to arrive.
What We Offer
Full Revenue Cycle for Behavioral Health
We handle the full billing cycle for behavioral health practices. But managing billing in this specialty is not just about submitting claims. It is about understanding what needs to happen before, during, and after every claim to protect your revenue.
Insurance Verification and Benefit Review
Before a session or service takes place, we verify active coverage, confirm behavioral health benefits, identify whether the plan routes through a carve-out payer, and flag any potential issues with deductibles, copays, or out-of-network status.
Prior Authorization Management
We handle initial authorization requests, track approved units, monitor expiration dates, submit concurrent reviews for ongoing treatment, and flag reauthorization deadlines before they are missed. This applies across therapy, psychiatry, ABA, SUD, IOP, and PHP services based on what each payer requires.
Charge Entry and Claim Submission
We enter charges using the correct CPT, HCPCS, and ICD-10 codes for your service type, apply the appropriate modifiers, confirm rendering provider information, and submit claims with a focus on getting them accepted the first time.
Denial Management and Appeals
When a claim denies, we investigate the reason and act on it. Behavioral health denials often involve expired authorizations, modifier issues, medical necessity disputes, or payer routing errors. Each one requires a different response and we handle that response based on the specific payer and denial type.
Payment Posting and Reconciliation
We post payments from ERAs and EOBs, compare what was paid against what was expected based on contracted rates, and flag underpayments for follow-up. You should always know whether you were paid correctly.
Reporting and Revenue Visibility
You receive clear reporting on claim status, denial rates by payer, A/R aging, collection performance, and provider-level breakdowns for group practices. We do not just send you numbers. We make sure you understand what they mean for your practice.
What We Check Before a Claim Goes Out
Many billing problems in behavioral health can be prevented. They come from small details that get missed before the claim is even submitted.
Before submission, our review covers:
- Active eligibility and behavioral health benefit routing
- Whether the plan carves out behavioral health to a separate payer
- Authorization requirements, approved units, and expiration dates
- Provider credentialing status with the payer being billed
- CPT, HCPCS, and ICD-10 code accuracy for the service delivered
- Telehealth and other required modifiers, plus session time that fits the code billed
- Place of service codes based on payer rules
- Documentation alignment with the level of care being billed
The goal is to catch billing risk before it becomes aged A/R.
Who We Work With
Behavioral Health Is Our Specialty
Dastify BH works with behavioral health providers who need billing handled by people who understand the specialty, not just the claim form. This field runs on documentation and payer-specific rules. If billing errors, authorization gaps or credentialing delays affect your revenue, this is built for you. Find your practice type below or see all our behavioral health billing specialties.
Therapy Practices
For individual and group therapy practices, billing accuracy often comes down to session coding, telehealth requirements, and payer-specific benefit rules. We help keep claims moving while your clinicians stay focused on care.
Psychiatry Practices
Psychiatry billing involves more than claim submission. Between evaluations, medication management, psychotherapy add-on codes, and behavioral health payer routing, the details matter. We manage those details closely.
ABA Providers
ABA billing needs close attention to authorization units, supervision structures and documentation. We support ABA providers with workflows built around ongoing authorization and payer review.
Substance Use Disorder Programs
SUD billing depends on matching the right services to the right level of care, with documentation that supports reimbursement. We help programs stay on top of both the billing side and the payer side.
IOP and PHP Programs
IOP and PHP claims get close review for medical necessity, authorization status and documentation consistency. We work with programs that need billing support built for that level of scrutiny.
Multi-Provider Group Practices
Group practices need more than claims submitted on time. They need credentialing aligned across providers, clean billing workflows, and visibility into performance by clinician, payer, and service type.
Telehealth Behavioral Health Practices
Telehealth has expanded access, but it has also added billing complexity. We help practices navigate payer-specific telehealth rules, correct modifiers, and place of service requirements.
Compliance in Every Part of Billing
Before we access any billing or patient data, Dastify BH signs a Business Associate Agreement with your practice and confirms the systems, permissions, and workflows we will use.
Our operational practices include:
- Role-based access limited to billing staff assigned to your account
- Minimum necessary access to PHI in line with HIPAA standards
- Secure communication channels for any exchange of patient or billing information
- Documented internal handling policies for PHI access, retention, and disposal
- Adjustments to workflows where 42 CFR Part 2 protections apply for substance use disorder programs
We do not claim certifications we have not earned. If you have specific security or compliance questions, we will answer them directly before you sign anything.
Don't Teach Your Billing Company Your EHR
A billing company should not be learning your system on your time.
Dastify BH works with the platforms behavioral health practices already use for scheduling, charting, claims, and payment tracking. Our team is familiar with systems such as SimplePractice, TherapyNotes, Kareo, AdvancedMD, DrChrono, Office Ally, and others, which makes day-to-day billing work smoother and easier to manage. We are not here to add complexity to your operation. We work within what you already have and flag anything that could affect billing accuracy along the way.
Start With a Free 90-Day Billing Audit
Before you change billing companies, you should know exactly what is happening inside your current process. We review the last 90 days of your billing to show you where revenue is slowing down and why.
- Denial Patterns
- Aging A/R
- Authorization Gaps
- Payer Routing Issues
- Recent Collection Trends
- Provider Credentialing Status
- Coding & Modifier Inconsistencies
If your current billing process is performing well, the audit will confirm that. If it is not, you will know where to focus next.
Claim your free 90-day audit
Frequently Asked Questions
Yes. Dastify BH focuses exclusively on behavioral health billing. We do not handle medical billing for other specialties. That focus is intentional because behavioral health billing requires specific knowledge of BH-specific codes, authorization processes, payer structures, and documentation requirements that general billing companies are not set up to manage well.