Terms and Conditions

Welcome to Dastify Solutions (“Company,” “we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.

Section 01

Use of Services

Our services are intended for behavioral health providers, practices, and organizations within the United States. You agree to use our website and services only for lawful purposes and in compliance with applicable U.S. federal and state healthcare regulations. We reserve the right to modify, suspend, or terminate access to our services at any time without prior notice.

Section 02

Compliance and Data Privacy

We adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA) and maintain safeguards to protect all Protected Health Information (PHI). For behavioral health practices that provide substance use disorder treatment, we acknowledge and adjust our internal processes to reflect additional protections that may apply under 42 CFR Part 2 where applicable. You are responsible for ensuring that any information or data you provide is accurate, authorized, and lawful for use in billing and revenue cycle processes. Please review our Privacy Policy for additional details on how we collect, use, and protect your information.

Section 03

Behavioral Health Billing and Coding Disclaimer

Our team works exclusively within behavioral health billing and uses established billing workflows, compliance checks, and specialty-specific processes to support accurate claim submission and follow-up. While we aim to support strong first-pass claim acceptance and timely reimbursement, we cannot guarantee payer approvals, reimbursement amounts, or processing timelines, as these are determined by third-party insurers, behavioral health carve-out payers, Medicaid managed care organizations, and government payers. Clients are responsible for ensuring compliance with payer contracts, credentialing requirements, level-of-care documentation standards, and the accurate disclosure of clinical and patient information.

Section 04

Fees and Payments

All service fees, payment terms, and billing schedules are outlined in your signed service agreement. Payments must be made in accordance with the terms of your agreement. Failure to make timely payments may result in suspension or termination of services. Late fees or penalties may apply as specified in your agreement.

Section 05

Free 90-Day Behavioral Health Billing Audit

DastifyBH offers a free 90-day billing audit for behavioral health practices. The audit is provided at no cost and with no obligation to engage DastifyBH for ongoing services. The audit involves a review of recent billing activity and is designed to identify areas that may be affecting revenue, including denial patterns, aging accounts receivable, authorization gaps, payer routing issues, coding inconsistencies, credentialing problems, and collection trends. Findings from the audit are provided to the practice and remain the property of the practice. DastifyBH reserves the right to determine eligibility for the free audit and to decline requests that fall outside the scope of our services.

Section 06

Intellectual Property

All content on this website including text, graphics, logos, icons, and software is the property of DastifyBH and is protected under U.S. copyright, trademark, and intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without prior written consent.

Section 07

Limitation of Liability

To the fullest extent permitted by law, DastifyBH shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our services. We are not responsible for claim denials, processing delays, or financial losses resulting from third-party payers, behavioral health carve-out organizations, clearinghouses, or errors in client-submitted data.

Section 08

Indemnification

You agree to indemnify, defend, and hold harmless DastifyBH, its employees, contractors, and affiliates from any claims, liabilities, damages, or expenses arising from your use of our services or your breach of these Terms.

Section 09

Governing Law

These Terms and Conditions are governed by the applicable federal laws of the United States of America. Any disputes shall be resolved in accordance with U.S. federal law, without regard to conflict-of-law principles.

Section 10

Amendments

We may revise these Terms and Conditions at any time. Updates will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised Terms and Conditions.

Section 11

Promotional SMS

At DastifyBH, we are committed to keeping you informed and ensuring seamless communication. By providing your phone number to DastifyBH (via our website forms or client service agreements), you adhere to these terms and agree to receive Appointment Reminders, Service Announcements, and Customer Support Assistance. Sample SMS messages are below:

Sample #1:

Hi [Client's Name], hope you're doing well. This is Mark from DastifyBH. Are you in need of credentialing assistance for your behavioral health practice? Our team is ready to help you get credentialed with the right insurance and behavioral health carve-out payers. Feel free to reach out if you'd like more info. To opt out at any time, text STOP.

Sample #2:

Hi [Client's Name], hope you're doing well. This is Sara from DastifyBH. We're reaching out to see if you need help with A/R recovery for your behavioral health practice. If you're facing challenges with outstanding claims or aging A/R, our team can assist in improving your collections. Let us know if you're interested. To opt out at any time, text STOP.

Sample #3:

Hi [Client's Name], hope you are doing well. This is John with DastifyBH. We are a behavioral health billing and revenue cycle management company, helping practices and providers with credentialing, medical billing, prior authorization support, and A/R recovery. I would appreciate the opportunity to discuss how we can support your practice further. To opt out at any time, text STOP.

Section 12

Frequency of Messages

The number of messages you receive will vary based on your interactions with us. You may receive messages related to:
  • Promotional offers
  • Appointment reminders
  • Billing notifications

Section 13

Opting Out of SMS Communication

You can unsubscribe from our SMS communications at any time by replying:
  • "STOP" to opt out of further messages
  • "HELP" for assistance

After opting out, you may still receive important account-related messages when necessary.

Section 14

Message and Data Rates

Standard message and data rates may apply, depending on your carrier and mobile plan. DastifyBH is not responsible for any charges incurred.

Section 15

Privacy and Data Protection

Your privacy is important to us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our SMS services comply with HIPAA and relevant data protection laws to ensure confidentiality.

Section 16

Supported Carriers

SMS delivery is subject to carrier availability. We do not guarantee message delivery in cases of network issues or technical disruptions.

Section 17

Changes to SMS Terms

DastifyBH reserves the right to modify these terms at any time. Changes will be effective upon posting on our website.

Section 18

Contact Us

For assistance, text “HELP” or visit our website at info@dastifybh.com. To learn more about how we handle your data, review our Privacy Policy at https://www.dastifysolutions.com/privacy-policy/ and Terms & Conditions at https://www.dastifysolutions.com/terms-conditions/. If you have any questions, concerns, or requests related to this privacy policy, please contact us: